SAVESOUL LTD (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://savesoul.co.uk/] (the “Website”) or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

1.1 Personal Information

• Name, email address, phone number, and billing information when you sign up for our services or contact us.
• Any personal information you share when booking coaching sessions or communicating with us.

1.2 Non-Personal Information

• Browser type, operating system, and device information for analytics purposes.
• IP address and location data to understand how visitors use our website.

1.3 Cookies and Tracking Technologies

• We use cookies to enhance your experience on our Website.
• Tracking technologies collect data about your online activities, such as pages visited, clicks, and duration of visits.

2. How We Use Your Information

Your information is used to:

• Provide, personalize, and improve our services.
• Respond to your inquiries and provide customer support.
• Process payments and deliver requested coaching sessions.
• Send promotional communications, special offers, or newsletters if you opt-in.
• Analyze website traffic and usage trends.
• Comply with legal obligations and protect against fraud or unauthorized activity.

3. Sharing Your Information

We only share your information in specific circumstances:

3.1 With Service Providers

We may share data with third-party vendors who perform services on our behalf, such as payment processors, email service providers, and analytics platforms.

3.2 Legal Compliance

We may disclose your information if required to comply with applicable laws, regulations, or legal processes.

3.3 Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

3.4 With Your Consent

We may share information if you explicitly authorize us to do so.

4. Data Security

We prioritize the security of your personal information by:

• Using encryption protocols (e.g., SSL) to protect data transmission.
• Limiting access to your data to authorized personnel only.
• Conducting regular security audits and updates to protect against unauthorized access.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Privacy Rights

6.1 Access and Update

You have the right to access and update your personal information by contacting us at help@savesoul.co.uk.

6.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any email or contacting us directly.

6.3 Request Deletion

You can request the deletion of your personal information. We will process your request unless retention is required by law.

6.4 Data Portability

You may request a copy of your personal data in a structured, machine-readable format.

6.5 Lodge Complaints

If you have concerns about our privacy practices, you can file a complaint with the relevant data protection authority.

7. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from minors. If we discover that we have inadvertently collected such data, we will delete it promptly.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before engaging with them.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and user experience.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Collect anonymous data about website usage.
• Functional Cookies: Enhance personalization and user experience.
• Marketing Cookies: Track user behavior for advertising purposes.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings or by using cookie consent tools provided on our Website.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any changes will be effective immediately upon posting the revised policy on our Website.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SAVESOUL LTD
Email: help@savesoul.co.uk
Address: 71-75 Shelton Street, London, England, WC2H 9JQ

12. Consent

By using our Website or services, you consent to the terms outlined in this Privacy Policy.